Last updated: 4 September 2026
Thermo Plumbing (a division of Thermo Group) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit thermoplumbing.co.za or contact us, how we use it, and the rights you have over it under South Africa’s Protection of Personal Information Act (POPIA).
Who We Are
Thermo Plumbing is a plumbing services business operating across Cape Town, and forms part of Thermo Group. For the purposes of POPIA, Thermo Plumbing is the “responsible party” for the personal information collected through this website.
Registered address: 70 Carmine Drive, Burgundy Estate, Cape Town
Email: sales@thermoelec.co.za
Phone: 021 203 5337
Information We Collect
We only collect personal information that you choose to give us, or that is needed to provide our plumbing services. This may include:
- Your name, phone number, email address and physical address, when you submit a contact form, request a quote, or message us via WhatsApp
- Details about the plumbing issue or project you contact us about, including any photos you choose to send
- Basic technical information collected automatically when you visit our site, such as your browser type, device, and general location, via cookies (see the Cookies section below)
- Reviews or feedback you choose to leave about our services
We do not knowingly collect banking, payment card, or other sensitive personal information through this website.
How We Use Your Information
We use the information you provide to:
- Respond to your enquiry, quote request, or booking
- Schedule and dispatch a plumber to your property
- Communicate with you about an active or upcoming job, including updates and follow-ups
- Keep basic records for invoicing, compliance certificates, and warranty or workmanship guarantee purposes
- Improve our website and the services we offer
We do not sell or rent your personal information to third parties, and we do not use it for unrelated marketing without your consent.
Cookies
Cookies are small text files stored on your device that help websites function properly and remember certain information. Here is what we use on thermoplumbing.co.za:
- Essential cookies: used by our website’s core software (WordPress) and security tools to keep the site running safely and reliably. These do not track you across other websites.
- Reviews widget cookies: our Google reviews widget is powered by a third-party service, Trustindex, which may set its own cookies to load and display genuine customer reviews on our site.
We do not currently use Google Analytics, Facebook Pixel, or other advertising or cross-site tracking cookies on this website. Most browsers let you view, manage, and delete cookies through their settings if you would prefer not to accept them, though this may affect how some parts of the site display.
Third-Party Services
We use a small number of trusted service providers to run our website and business, including our website hosting provider, our contact form software, and our Google reviews widget (Trustindex). These providers only process information as needed to provide their service to us, and are not permitted to use it for their own purposes.
Data Security
We take reasonable technical and organisational measures to protect the personal information we hold from loss, misuse, or unauthorised access, including website security monitoring and secure hosting. No method of transmission over the internet is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.
How Long We Keep Your Information
We keep enquiry and job-related information for as long as reasonably necessary to complete your job, honour our workmanship guarantee, and meet our legal, tax and compliance record-keeping obligations, after which it is securely deleted or anonymised.
Your Rights Under POPIA
Under POPIA, you have the right to:
- Ask us what personal information we hold about you
- Ask us to correct or update inaccurate or outdated information
- Ask us to delete your personal information, where we are not legally required to keep it
- Object to how we process your information, or withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled
To exercise any of these rights, contact us using the details at the bottom of this page and we will respond as promptly as we can.
Children’s Privacy
Our website and services are intended for adults arranging plumbing work, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time as our website or services change. The “Last updated” date at the top of this page will reflect the most recent revision, and we encourage you to review it occasionally.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please get in touch:
Thermo Plumbing
70 Carmine Drive, Burgundy Estate, Cape Town
Email: sales@thermoelec.co.za
Phone: 021 203 5337